Privacy Policy
Effective Date: 1st August 2025
Last Updated: 1st August 2025
At viwacare.com (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website viwacare.com and use our online appointment booking and consultation services.
Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our services.
- Information We Collect
We may collect the following types of information:
a. Personal Information
Name, email address, phone number
Date of birth, gender
Address and location
b. Medical Information
Health history and conditions
Symptoms described during consultations
Medications, prescriptions, test results
Doctor’s notes and consultation history
c. Technical & Usage Data
IP address
Browser type and device information
Cookies and tracking data
Log data (date/time of access, pages visited)
- How We Use Your Information
We use your information to:
Schedule and manage appointments
Provide virtual consultations and healthcare advice
Maintain medical records
Communicate with you (email, SMS, notifications)
Comply with legal and regulatory requirements
Improve our services and website performance
- How We Share Your Information
We may share your information only as necessary and with proper safeguards:
Doctors and Healthcare Providers: To deliver medical care.
Third-Party Service Providers: Such as payment processors, cloud storage, or analytics tools.
Legal Authorities: If required by law or to protect our legal rights.
Emergency Situations: To prevent serious threats to health or safety.
We do not sell or rent your personal data to third parties.
- Data Security
We implement appropriate administrative, technical, and physical security measures to protect your data, including:
Encrypted storage and transmission (SSL/TLS)
Access controls and authentication
Regular audits and updates
Despite our efforts, no system is completely secure. Use our services at your own discretion.
- Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data
Withdraw consent at any time
Request a copy of your health information
File a complaint with a data protection authority
To exercise your rights, contact us at [Insert Email Address].
- Cookies and Tracking
We use cookies and similar technologies for functionality, analytics, and personalized content. You can manage cookie settings in your browser.
For more details, see our [Cookie Policy].
- Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices. We encourage you to review their policies.
- Children’s Privacy
Our services are not intended for users under the age of 18. We do not knowingly collect information from minors without parental consent.
- Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
- Contact Us
If you have questions or concerns about this policy, please contact us:
Dr. Snehal’s Clinic
Email: viwacareindia@gmail.com
Phone: +917798331443
Address: Survey No 101, Siddhivinayak Nagar, Khandoba Mal, Near 100 Feet Road, Charholi Bk, Pune, Maharashtra 412105